OR collectively address the conflict,
convincing them that this actually WILL solve their issue, and then, most importantly, and finally: obtaining their willingness to PAY for it.

My tact eventually came down to “You came for me for assistance, this is my recommendation and why. Either sign the form or fuck off, I have shit to do.”

The number of people I had try to argue with me about things they know less than nothing about was infuriating for a time. But after a while I just went zen about it because at the end of the day, if your computer works or not, I only care if you pay me. Also made people sign off on the work before they got their shit back, because I got tired of scammers blaming me 6mo after the fact because they can’t not click ads…