There is nothing wrong with making a profit. People have to be paid, after all, and that includes the ownership who put the money at risk in the operation to begin with. The problem is when making a profit becomes the only motive.
Every company is established with the purpose of offering a product or performing a service that makes their customers’ better or simpler. If is successful, it grows from nothing to something in a relatively short period of time. Then it gets the attention of the Investor Class, who shovels money into it with the expectation that it will sustain that growth. Now, the focus is on Building Shareholder Value, and the customer is seen as a necessary evil toward that goal.
The worst thing that ever happened was when we decided that public corporations had a duty to maximize shareholder value above everything else. It renders all those mission and vision statements irrelevant. No matter how much the CEO says the firm’s goal is to make the world a better place through selling stuff, we all know it’s a lie. Their goal is to enrich tthemselves, at our expense.
sugar_in_your_tea@sh.itjust.works 1 year ago
And that’s one thing I like about the projects I work on. Nothing I’ve built has been directly responsible for profit, it has just supported other profit centers.
My current project helps us sell our main physical product by making the supporting software easier to use vs competitors. Yeah, the features highlight the benefits of our product vs competition, but the user is free to use any competitor they want, and we even have an open-ish API so they can make their own interface. We charge for it, but it’s far from turning a profit since the main point is to be something our sales team can bundle with the main product.
We build software for reports, simulation, design, etc, and the entire goal is to be useful, not extract profit. We charge for computationally heavy features, but that’s more to prevent abuse (i.e. keep costs reasonable) than anything.
My company also has direct competition and who has decided to go with the lockin approach, and customers seem to appreciate us as an alternative. The business itself isn’t particularly ethical, but it’s necessary, so it helps me sleep at night.
That said, our end goal is to replace good (but dangerous) jobs with automation. and that will be complete once we plug the leaks in our abstractions, and that’s a little sad. So it goes I guess.