Could be that the AI is just vaporware they use to get funding from VCs while effectively being a normal clinic.
Comment on San Francisco tech company Forward, once worth $1B, abruptly shuts down
ripcord@lemmy.world 5 days agoWhy would there be appointments at all…?
JackbyDev@programming.dev 5 days ago
dustyData@lemmy.world 5 days ago
Most likely, as with all AI as a service startups. After a certain mass of users the models can’t keep up. So to reduce the response times they pay offshore firms to have real people answer the chat. Unfortunately, doctors willing to answer a chat all day are way less numerous than cheap labor.