Comment on Ubisoft's FOR HONOR will block SteamOS / Linux on September 10
jrgd@lemmy.zip 21 hours ago Unless the developers voluntarily give out refunds (see Rust), don’t expect Valve to step in unless a given individual meets the general refund policy requirements.
There have historically been numerous cases of developers selectively dropping support for certain platforms (officially and now much more unofficially by just blocking Proton rather having a native release to begin with). Some developers willingly gave refunds to users that played the once-supported games on said platforms. Other times, they have not; and I do not know of a single case in which Valve stepped in when developers/publishers refused/ignored.
If there is some consumer-protection law in your jurisdiction that would apply to licensed access to media, then you may have recourse that way. Otherwise, anyone seeking a refund is unlikely to get one.
int_not_found@feddit.org 19 hours ago
There was the Helldivers 2 debacle, where they retroactively wanted you to create a PSN account to continue playing the game. I’ve heard from a few people, who got a refund over it. The automatic system didn’t work though, they had to write with the steam support directly.
This isn’t exactly platform support. But I think, if platform support was/is listed on the store page, you would have a stronger case than Helldivers 2 though, where the third party account was listed on the store page.