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Comment on Cable companies ask 5th Circuit to block FTC’s click-to-cancel rule | Cable companies worry rule will make it hard to talk customers out of canceling

linearchaos@lemmy.world ⁨2⁩ ⁨months⁩ ago

They made their own bed here by making it so ridiculously hard.

I was going to a gym and I moved to get out of that $20 a month contract I had to write a letter and deliver it to them by hand.

When I canceled my DirecTV service I was on the phone for over an hour. Half of that was spent waiting for someone.

If you want me to have to talk to somebody before exiting a contract I’m okay with that but I need to talk to them right then and I need them to take no for an answer.

Also the whole raising the rates until people terminate and then offering them lower rates is absolute bullshit

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yonder@sh.itjust.works ⁨2⁩ ⁨months⁩ ago
I think waiting on the phone for an hour just to argue with someone to cancel a subscription is reasonable, as long as the signup process also involved waiting on the phone for an hour before an agent tried to talk you out of buying the service.

But if I signed up on a website in 30 seconds, it should take tine or less to unsubscribe on the same website.

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