Managers can track call metrics such as call duration, wait times, customer feedback, and first-call resolution rates. This data allows businesses to identify trends, monitor agent productivity, and pinpoint areas where training or improvements may be needed VoIP Phone Services for Business​. For sales teams, VoIP can integrate with customer relationship management (CRM) systems, enabling them to track lead engagement, monitor sales calls, and assess the success of different strategies. Real-time analytics also provide managers with actionable insights that can help in optimizing workforce allocation, ensuring that the right number of agents are available during peak call times.