This is really well articulated and puts into words the reason I stopped playing. I was one of those non FPS players who really thrived on Sym and Moira and Mercy and I felt welcomed and appreciated when it first came out. I just had fun and that made me want to try to get better and kept me coming back. As they kept retooling things, especially with Sym 3.0, I felt they were deliberately pushing me and people like me out. Instead of having a fun, wild and playful team game for my friends to all have a good time in, it became just another FPS game.