It would be a nice gesture, but I will believe those promises of support when they have teeth to them.

What happens if they stop doing it? Do I have to sue them for breach of contract, have to prove actual damages, and settle the class action lawsuit for $5 in store credit?

What happens if the company goes bankrupt or creates a new subsidiary to service the product and the subsidiary folds?

What level of support are they obligated to provide? What issues must be fixed and how promptly?