Albatross2724
@Albatross2724@lemmy.world
- Comment on Generative AI could soon decimate the call center industry, says CEO 2 months ago:
It’s already in the works. We leverage genrative AI via a chat bot in our internal ticketing system for ticket deflection and we’re currently rolling out a similar feature for external customers as well. This goes well beyond simply linking high level FAQs. The bot asks a series of questions based on the issue and goes through the same line of questions our service desk reps ask to help diagnose and resolve the issue. And if they go through the entire T1 process within a minute or so and don’t have an answer, it creates a ticket for the appropriate team based off of whatever platform, app, or website the issue is in regards to.
It’s crazy scalable and has allowed multiple teams to shift focus towards more project oriented work. Without it we probably would have hired more service desk reps as the company grew
We still get some internal customers that just mindlessly click through it or slack us directly but that’s the joy of IT.
- Comment on unsure why we are surprised lol 2 months ago:
American perspective: opposing genocide is stupid
- Comment on unsure why we are surprised lol 2 months ago:
Intentionally missing the point of the irony behind Americans using words that allude to ignoring a genocide while actively ignoring a genocide they’re tax dollars are funding.
- Comment on Fairbuds are Fairphone’s proof that we really could make better tiny gadgets 2 months ago:
I still use the free wired earbuds I get on flights. You can also go to walmart and get unpackaged bags of them for like $1. I just lose wireless ones too easily
- Comment on unsure why we are surprised lol 2 months ago:
Oh yeah I forgot. Communism is bad, but mass killing brown Muslims is fine because they’re subhuman cannon fodder for furthering America’s Military Industrial Complex. Thanks for clearing that up.
- Comment on unsure why we are surprised lol 2 months ago:
Does that mean most Americans are tankies when it comes to Israel’s ongoing genocide of Palestinians 🤔
- Comment on Users ditch Glassdoor, stunned by site adding real names without consent 3 months ago:
I guess that’s one strategy but that’s too much work for me. I just pay for unique email forwarding addresses to my main email and use fakenamegenerator.com for filling out fake PII. Also a password manager is key
- Comment on Users ditch Glassdoor, stunned by site adding real names without consent 3 months ago:
PSA to use fake info for just about every site you ever sign up for. Never offer PII unless you absolutely have to like with the bank or IRS.
- Comment on The guillotine song 5 months ago:
Revolutionary Neutral Milk Hotel vibes
- Comment on Bluesky sees record signups day after Musk says X will go paid-only 9 months ago:
depending on how popular the user is on Twitter, you may be able to follow them on Mastodon via bird.makeup. I use it to follow things like larger content creators, NHL teams, stuff like that.