Booking is the worst shit company you can cooperate with. We rent a cabin with them, the second we have enough of our own bookings, we cut them off. They owed us money over a month in summer (they were rebuilding their payout system - WTF??), those f’rs even started taking fee for money transfer (so it costs them nothing) couple years back. Customer support is a joke. I really hope one day they will go bankrupt. Also their idiotic system in which you CANNOT WRITE PROPERTY DESCRIPTION is mental. You fill in the form and they make completely idiotic text out of it and translate it to all languages. So our cabin with porch is Room with terrace and beautiful view to the garden. In the beginning they even try to scam us with some “local tax deduction”. I got angry and made them remove it We pay our taxes ourselves, they would simply keep high percentage of our already low money they give us after their sky high commission FUCK BOOKING.COM
Booking.com users angry at firm's response to hacks - BBC News
Submitted 1 year ago by fne8w2ah@lemmy.world to technology@lemmy.world
https://www.bbc.com/news/technology-67591310
Comments
kokesh@lemmy.world 1 year ago
Cheerstothe90s@lemmy.world 1 year ago
I caught them price swapping multiple times last year. Changing the price between the click to confirm and verification screens, not by much, but if they were doing that to every booking, it would be massive.
breadsmasher@lemmy.world 1 year ago
If they paid with a credit card, would a chargeback vis the bank work in this instance?
autotldr@lemmings.world [bot] 1 year ago
This is the best summary I could come up with:
This kind of fraud has been happening for more than a year, but recently appears to have increased in intensity with hackers taking to the dark web to seek more victims.
Colleen Marples, 44, from the Derbyshire Dales, lost £147 when booking a holiday in Egypt for her husband’s 50th birthday in March.
“I believe, as a customer that chooses to use the official platform set up by the company, you can expect a level of security and trust from within that system.”
Meanwhile, Ian Robinson, 64, from Cumbria, described how hackers attempted to scam him twice for £122 and then £283 at two unrelated hotels in separate towns, as he booked a road trip in the UK.
A spokesman for Booking.com said that there was no “silver bullet to eradicate all fraud on the internet” but that the company’s security team were always monitoring and stopping new threats.
The company said it was also monitoring for suspicious activity on its app and disabling links being shared if the chats appear illegitimate.
The original article contains 529 words, the summary contains 172 words. Saved 67%. I’m a bot and I’m open source!
4L3moNemo@programming.dev 1 year ago
Summary bot have missed the esential line: The booking.com behaved like shitheads and have not returned money for the customers, who lost it not due their fold but due bookings com bad pratice in working with the hotels accounts admins.
4L3moNemo@programming.dev 1 year ago
In my opinion booking com has to take the blame to save their reputation. If it’s a each hotels account administrator bad practice (week pass, stupid email links opening, ignoring whats hapening with their account, etc…), then hotels had to be made to compensate, if fault lies in bookings.com bad practices working with those accounts managers. Either way those are business’es and they have obligations to their clients. In their protection, I note – if clients were specificaly stupid, like in opened some dumb shady link to third party payment systems, ofered in a simple chat or something like that level stupid, then client is to blame himself. Each case had to be investigated in detail. Journalists had to put more effort, not jus report in the style he told this and he told this and to leave it to hang, slightly shitting on everybodies reputation in the article (including the clients, cause probably they could be the dumb ones also, but no clues or details to understand what realy happened there, exept that money been lost).
jordanlund@lemmy.world 1 year ago
Booking.com regularly engages in fraud separate from scammers, so how can anyone tell the difference?
theguardian.com/…/booking-com-hotel-fees-unpaid-m…
japantimes.co.jp/…/bookingcom-payment-failure/
news.ycombinator.com/item?id=36756147
www.bbc.com/…/uk-england-leicestershire-66459808