Walmart, Costco and other companies rethink self-checkout, some stores removing them

Comments

• Maeve@kbin.social ⁨11⁩ ⁨months⁩ ago

  I rtfa. For all the wrong reasons of course, not because we’re not on their payroll so why should we give them free labor?

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• spudwart@spudwart.com ⁨11⁩ ⁨months⁩ ago

  Good.

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• autotldr@lemmings.world [bot] ⁨11⁩ ⁨months⁩ ago

  This is the best summary I could come up with:

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  The backlash against self-checkout is growing, and stores are starting to dial back on the technology after it exploded over the past few years.

  Customers at Booths also frequently misidentified which fruits and vegetables they were buying when prompted by self-checkout machines.

  One study of retailers in the United States, Britain and other European countries found that companies with self-checkout lanes and apps had a loss rate of about 4%, more than double the industry average.

  Stores have tried to limit losses by tightening self-checkout security features, such as adding weight sensors.

  But additional anti-theft measures also lead to more frustrating “unexpected item in the bagging area” errors, requiring employees to intervene.

  Wegmans last year ended a mobile app that allowed customers to scan, bag and pay for groceries while they shopped after reporting losses.

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  The original article contains 602 words, the summary contains 132 words. Saved 78%. I’m a bot and I’m open source!

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• Fedizen@lemmy.world ⁨11⁩ ⁨months⁩ ago

  A lesson for AI enthusiasts.

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  • fruitycoder@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

    I’m an AI enthusiast and I don’t know why people are down voting you here. Automated systems are great, but you run the risk of just doing the status quo faster, and removing the social element.

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• pingveno@kbin.social ⁨11⁩ ⁨months⁩ ago

  Back when I was doing a weekly shopping trip on my bike with panniers, I tried self-checkout once when the cashiers were busy. Never again. The tall bags just screwed with the sensors too much. Now I'm maybe a bit more inclined to use it because I moved to a house just a quick walk to the store. It can make sense to just dump all of the items on the weighing platform and put them in my backpack and reusable bags later.

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• Heresy_generator@kbin.social ⁨11⁩ ⁨months⁩ ago

  Oh come on; I don't want to go back to having to make small talk with the slow old woman running the register.

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