Klarna CEO says AI helped company shrink workforce by 40%
Submitted 3 weeks ago by return2ozma@lemmy.world to aboringdystopia@lemmy.world
https://www.cnbc.com/2025/05/14/klarna-ceo-says-ai-helped-company-shrink-workforce-by-40percent.html
Submitted 3 weeks ago by return2ozma@lemmy.world to aboringdystopia@lemmy.world
https://www.cnbc.com/2025/05/14/klarna-ceo-says-ai-helped-company-shrink-workforce-by-40percent.html
A_norny_mousse@feddit.org 3 weeks ago
Weird, I just read somewhere else that they re-hired real people for phone support (presumably because the AI shit didn’t work properly).