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Klarna CEO says AI helped company shrink workforce by 40%

⁨30⁩ ⁨likes⁩

Submitted ⁨⁨3⁩ ⁨weeks⁩ ago⁩ by ⁨return2ozma@lemmy.world⁩ to ⁨aboringdystopia@lemmy.world⁩

https://www.cnbc.com/2025/05/14/klarna-ceo-says-ai-helped-company-shrink-workforce-by-40percent.html

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  • A_norny_mousse@feddit.org ⁨3⁩ ⁨weeks⁩ ago

    Weird, I just read somewhere else that they re-hired real people for phone support (presumably because the AI shit didn’t work properly).

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