They do have a pretty sound reasoning for that though. Recoveries (which are services where someone better at the game than you logs into your account to play on your behalf) are a big thing in games like D2, and are also against their ToS. The tl;dr is that if you give your account information to someone and they play your game, and just so happen to cheat, that’s your fault for giving your information away.
Pika@sh.itjust.works 1 month ago
yea im not talking that though, it’s bad buisness sense to not assist your customer with recovering their account in terms of a break in. That customer is no longer going to spend money or even play your game anymore. I know of a few people who won’t touch Destiny anymore, one of them was a past ambassador of the game due to the shitty security setup of destiny’s third party integration allowing someone to hijack the account and then destroy it.
It takes almost no effort to just roll the account back and anything that was related to it, it’s all logged as they have to do so for the inventory system to properly work with the market. But they would rather just hope that the player will spend money again on shit, and that’s not including the time limited shit you can’t get back. Complete disregard to your user base is a huge turnoff for me.