Admittedly I only skimmed the article, but I think one of the major problems with a study like this is how broad “AI” really is. MS copilot is just bing search in a different form unless you have it hooked up to your organizations data stores, collaboration platforms, productivity applications etc. and is not really helpful at all. Lots of companies I speak with are in a pilot phase of copilot which doesn’t really show much value because it doesn’t have access to the organizations data because it’s a big security challenge. On the other hand, a chat bot inside of a specific product that is trained on that product specifically and has access to the data that it needs to return valuable answers to prompts that it can assist in writing can be pretty powerful.