its amazing how i had the exact same issue 24 years ago.

fuck centrelink and every government that have come and gone since. also fuck their enablers in the media.

i guess the only thing that has improved is now you have a mobile with speaker phone and still get shit done around the house while on hold… we only had a tethered landline and had to sit there like a chump (also had to walk 15 miles through knee deep snow to stand in line to submit your forms! but the freak show was hilarious).