Comment on Let's blame the dev who pressed "Deploy"

• sugar_in_your_tea@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

  Exactly. All of our code requires two reviews (one from a lead if it’s to a shared environment), and deploying to production also requires approval of 3 people:

  • project manager
  • product owner
  • quality assurance

  And it gets jointly verified immediately after deploy by QA and customer support/product owner. If we want an exception to our deploy rules (low QA pass rate, deploy within business hours, someone important is on leave, etc), we need the director to sign off.

  We have <100 people total on the development org, probably closer to 50. We’re a relatively large company, but a relatively small tech team within a non-tech company (we manufacture stuff, and the SW is to support customers w/ our stuff).

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  • Prox@lemmy.world ⁨3⁩ ⁨months⁩ ago

    Are “product” (PM, PO) and “engineering” (people who write the code) one and the same where you work? Or are they separate factions?

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    • sugar_in_your_tea@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

      No, separate groups. We basically have four separate, less-technical groups that are all involved in some way with the process of releasing stuff, and they all have their own motivations and whatnot:

      • PM - evaluated on consistency of releases, and keeping costs in line with expectations
      • PO - evaluated on delivering features customers want, and engagement with those features
      • QA - evaluated on bugs in production vs caught before release
      • support - evaluated on time to resolve customer complaints
      • devs - evaluated on reliability of estimates and consistency of work

      PM, PO, and QA are involved in feature releases, PM, QA, and support are involved in hotfixes. Each tests in a staging environment before signing off, and tests again just after deploy.

      It seems to work pretty well, and as a lead dev, I only need to interact with those groups at release time. If I do my job properly, they’re all happy and releases are smooth (and they usually are). Each group has caught important issues, so I don’t think the redundancy is waste.

      My industry has a pretty high cost for bad releases, since a high severity bug could cost customers millions per day, kind of like CrowdStrike, so I must assume they have a similar process for releases.

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