Comment on Most consumers hate the idea of AI-generated customer service
Womble@lemmy.world 4 months agoBecause they are not trying to design an efficient system. They are trying to design a system that is as cheep as possible, put off as many customers as possible from interacting with it while not being so bad as to fall foul of regulations. A well designed website that efficiently took you to the right place to make your complaint and get money from them/make them do something would fail requirement 2.
sugar_in_your_tea@sh.itjust.works 4 months ago
The thing is, I rarely want money from them, I just want to provide them information to make my experience as a customer better. For example:
I can see a reason for the credit card thing sucking since they want to make a bad offer and keep you as a customer, but at least for me, all of the above would make me more likely to stay a customer instead of switching to a competitor (and I’ve seriously considered switching each of the above).