Comment on Most consumers hate the idea of AI-generated customer service

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Womble@lemmy.world ⁨3⁩ ⁨months⁩ ago

Because they are not trying to design an efficient system. They are trying to design a system that is as cheep as possible, put off as many customers as possible from interacting with it while not being so bad as to fall foul of regulations. A well designed website that efficiently took you to the right place to make your complaint and get money from them/make them do something would fail requirement 2.

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