Comment on Most consumers hate the idea of AI-generated customer service
Asifall@lemmy.world 2 months agoYeah that’s an excellent point. Older generations still prefer phone calls but I imagine increasingly the only people who want to call will be the people who can’t fix their issue via an automated system.
sugar_in_your_tea@sh.itjust.works 2 months ago
Yup. I’m pretty good at avoiding talking to people, yet I’ve needed to call in a few times recently for stuff I should’ve been able to handle online:
If they want to save money on customer support, make the customer support less necessary to get routine tasks done…