Well one small step would be to stop selling or dealing with subcontractors, will not fix it but does add an extra hurdle to things.
Technical issues? Go on-site to where the machine is supposed to be … have your own technicians look at the machines on site and report back.
But I guess those costs put pressure on the profits of the company.
Munkisquisher@lemmy.nz 1 week ago
For engineering equipment it’s often impossible to deal with the manufacturer. Your purchasing, training, calibration and trouble shooting has to be done by local resellers who do all this. It can be a huge pain in the ass and just slows everything down unless you get a rare reseller that really knows their shit.