Comment on Mods, what tips or etiquette do you recommend for reporting?
kersploosh@sh.itjust.works 5 months ago
Tangentially related: if you see something that needs to be addressed now, like CSAM or gore, notify an instance admin via Matrix. That tool can send push notifications, so you’re more likely to get a prompt response. Some instances also have public Matrix chats you can use.
You can find the Matrix account info for Lemmy users by clicking the “Send Secure Message” button in a user’s profile.
Max_P@lemmy.max-p.me 5 months ago
Still report as well, it sends emails to the mods and the admins. Just make sure it’s identifiable at a glance, like just type “CSAM” or whatever 1-2 words makes sense. You can add details after to explain but it needs to be obvious at a glance, and also mods/admins can send those to a special priority inbox to address it as fast as possible. Having those reports show up directly in Lemmy makes it quicker to action or do bulk actions when there’s a lot of spam.
It’s also good to report it directly into the Lemmy admin chat on Matrix as well afterwards, because in case of CSAM, everyone wants to delete it from their instance ASAP in case it takes time for the originating instance to delete it.