mannycalavera@feddit.uk 1 year ago
Can’t say I’ve used an in person ticket booth in years, decades maybe. They’re always shut anyway.
When I went to Japan on holiday there were staff members hovering around the ticket machines helping people if they needed it - and I did. Not a ticket office on sight. Why can they do it but we can’t? Dunno.
Mex@feddit.uk 1 year ago
In japan every station I went to had a ticket office…
mannycalavera@feddit.uk 1 year ago
Well shit… maybe the ones I went to didn’t or I didn’t see them 😂.
Still, my experience was that I needed to use a machine I had no idea what I was doing some helpful staff member came over saw I was having issues had a chat to me for a minute and I was sorted. Wasn’t hard at all.
Mex@feddit.uk 1 year ago
I think there is room for both, infract I feel our train stations are woefully understaffed already. The reason there was someone to help you in Japan is they had enough staff to have a ticket office open, and to have people manning the ticket machines during busy times. Especially in the big stations. The current plans say they are to move staff to be “roaming” but it’s clear the real plan is to remove all the staff they can.