“A solution in search of a problem”
UndulyUnruly@lemmy.world 8 months ago
Many businesses already offer a call-back function where the next available agent just calls you. I’m tired of big tech shoehorning itself into every nook and cranny of life.
BleatingZombie@lemmy.world 8 months ago
ThePrivacyPolicy@lemmy.ca 8 months ago
I remember evaluating call centre systems probably 12 years ago where I was working at the time and this was becoming a thing - I’m surprised it hasn’t become more widespread in that time. I’ve honestly only interacted with two companies between then and now where this was an option given to me.
ButtDrugs@lemm.ee 8 months ago
You apparently haven’t tried calling local government agencies in mid-size cities, or a good chunk of airlines. It’s frustrating and I welcome anything that can help.
daq@lemmy.sdf.org 8 months ago
Couple of times I tried using it, the reps were super confused and kept asking me to reveal the name of third party on the line. As a joke I once replied Google Androidov and the guy just wrote it down.
Some straight up refused to speak to me because of third party on the line.
Most just hang up as soon they hear any kind of automated message.
I wish there was a silent mode at least available to single party consent states or for a list of numbers that tell you your call will be recorded without an option to opt out.
UndulyUnruly@lemmy.world 8 months ago
Straight into a judgemental, ad hominem attack pretending to know anything about a total stranger, dismissing any possibility of life experience with your imaginary knowledge, just because they have a different opinion. Amazing.