Comment on Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch

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nodsocket@lemmy.world ⁨8⁩ ⁨months⁩ ago

The reason business service is so bad is because it actually hurts them to provide good service. Most of the time it’s someone complaining or asking the company for a refund, etc. It’s better for business to make the process as difficult as possible to discourage anyone from trying to lodge a complaint. It’s a type of dark pattern.

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