Comment

Comment on Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long

I just had a horrible experience with Assassins game purchased through Steam. I had bought the game few years back. Played some and stopped. And deleted my Ubisoft account. This week I downloaded the game again hoping to play it. I created a new Ubisoft account but the game wouldn’t launch.

Hours spent with the support got me nowhere. In summary, their response is that since the original Ubisoft account was linked to the purchase, they cannot now link the game to the new account.

I provided the Steam proof of purchase but that didn’t help.

Steam support didn’t help either.

I can’t play a game I purchased and own.

This should be illegal!

source

Sort:hotnew top

TulipanJones@kbin.social ⁨1⁩ ⁨year⁩ ago
But that’s the neat part! You don’t actually own your games. You own the right to play a copy of the game, but if they don’t wanna provide a working copy, then you can’t play anymore. It’s all in the terms and agreements we click “I agree” on

source
wanderingmagus@lemmy.world ⁨1⁩ ⁨year⁩ ago
Arr me matey, thar be many a way to acquire that treasure! Ignore the blockades - hoist the colors!

source
Boinketh@lemm.ee ⁨1⁩ ⁨year⁩ ago
New law: every time they lock someone out of a game they paid for, either for lack of Internet or any other reason, they have to give a 1,000% refund and the contents of the CEO’s phone get uploaded to their store to be downloaded for free.

source