Yes it is.
The whole point of spreading the word about an incident like this is to get public attention on it, and make the company realize that the way they’ve handled things was bad.
A letter like this indicates that they’ve realized they fucked up and they want to do things differently going forward. That doesn’t mean they’re suddenly trustworthy, but it does mean they can be negotiated with.
The correct response is to accept the offer of working together. We want to encourage companies to be cooperative and discourage insular, proprietary behavior. If you slap away the offered hand then you discourage future cooperation, and now you’re the roadblock to developing an open system.
scrubbles@poptalk.scrubbles.tech 9 months ago
Oh absolutely agree, but this is where they can use it.
The dev can say that they obviously need an official plugin, and work with them on that because now they have 1,800 clones of an unofficial one that may not be optimized.
We also get to know that our tiny HA community has hit a critical mass large enough to get a corpo to freak out a bit
SoleInvictus@lemmy.world 9 months ago
I did my part and sent them a “do this and I’ll never buy a Haier product” email. Corporations exist to maximize profits. Communities like ours just have to learn how to make it clear to them that shutting us out will hurt their profitability.
I think we should all be really proud of ourselves. We banded together and, regardless of WHY Haier is doing this, got them to open a line of communication. This is a huge win!
CurbsTickle@lemmy.world 9 months ago
Yup, sent an email and left a message, calling out Haier, GE, Fisher Paykel, etc as not on my list anymore due to this behavior.
I’ll call it a win when it’s fully resolved though.