Comment on The Self-Checkout Nightmare May Finally Be Ending

• ilinamorato@lemmy.world ⁨10⁩ ⁨months⁩ ago

  Yeah, aside from the factual inaccuracies and the axe-grinding so obvious that it may as well be classified as an op-ed, it’s so smugly sanctimonious.

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  • ivanafterall@kbin.social ⁨10⁩ ⁨months⁩ ago

    "67% of people prefer self-checkout, but based on no data, that's probably changing, because we think it should and probably a lot of people are upset about the stealing that isn't really happening!"

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    • BearOfaTime@lemm.ee ⁨10⁩ ⁨months⁩ ago

      The only people upset about the “stealing” are the companies that let it happen.

      Said this the other day - 30 years ago I worked retail, our security would detain you in a secure office with cameras, and let the police handle you.

      Every security shift had at least one cop working security as a second job, or were retired cops.

      These companies stopped detaining shoplifters because their insurance gave them a deal not to. Well, then they don’t get to complain about theft.

      Self-checkout likely has little bearing, since the systems use scales, have an attendant watching, and use cameras on your face and the checkout itself.

      I smell a lot of bullshit. There’s no way the vendors of these systems didn’t address all this stuff before deploying them - otherwise they could be held contractually liable for failures. No way vendor security leadership, nor the grocery chain security leadership let these systems go out without addressing these concerns.

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    • ilinamorato@lemmy.world ⁨10⁩ ⁨months⁩ ago

      Don’t forget the part about how “67% of people prefer this thing, but all companies are quitting that thing because of a lie they cooked up to convince people to accept price gouging.”

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