That’s brutal — and unfortunately very common. ISPs love the “you’re violating ToS” card, especially when they have a more expensive business plan to sell you. The irony is that most residential ToS are deliberately vague about what constitutes “running a business” — a wedding RSVP site is hardly a commercial operation, but it doesn’t matter when the ISP is the judge, jury and executioner. We’ve been lucky with Eolo so far — they haven’t flagged anything. Part of the reason is probably that our traffic profile looks residential (low inbound, spikes rather than constant load) and we’re not running anything that would show up as “suspicious” on their side. The asymmetry you’re describing is real though. A large company can host whatever they want on enterprise infrastructure. A small developer hosting a wedding site gets cut off without warning. Self-hosting is getting harder at the residential level precisely because ISPs have a financial incentive to make it harder. Hope you found a better solution eventually.