You expect a company to let you keep stuff that they send you wrongly? Let me know which company still has this policy. I need to trick them into sending me some very expensive graphic cards wrongfully
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sailingbythelee@lemmy.world 9 months ago
What a bunch of cunts. FFS, it is never enough. Their return policy sucks now, too. It used to be that if Amazon fucked up your order, they’d refund you and you could keep the product. It made ordering online a relatively risk-free proposition. Now, they won’t refund you until you ship it back, even if it is their fuck up, which really kills the convenience factor. Plus, you get to over-pay for most things. What’s not to love?
Jackhammer_Joe@lemmy.world 9 months ago
sailingbythelee@lemmy.world 9 months ago
I didn’t say that they should, I said that they did. And they did it to overcome people’s hesitation to buy online. You take a risk ordering online because you don’t physically pick the item you want.
Your comment is relevant nonetheless since I suspect they stopped their original return policy because of scams.
JamesFire@lemmy.world 9 months ago
It’s their responsibility to get product they sent wrongly back.
JonEFive@midwest.social 9 months ago
Yes, within reason. I’m actually not sure where that line is drawn though. Like whether sending a pre-paid shipping label and asking you to drop it off at a nearby UPS store is enough or if they actually have to have someone pick it up from your home or wherever it was shipped to.
You might already know this, but be mindful that if a company sent you the wrong thing and it wasn’t a gift or solicitation, (i.e. an error - even if it was a preventable error) you do legally have to give it back if asked. Which is fair IMO. If I’m sending something expensive and fat finger the address, I’d want it back too.
Alpha71@lemmy.world 9 months ago
On the last return I did, I wasn’t reimbursed until it was received at their depot. Which was only an extra day.
kilgore_trout@feddit.it 9 months ago
What you describe at the end is how it became a monopoly.
The beginning is how a monopoly acts.