Really poor article. Could swap out mention of phone lines for e.g. high street bank branches and nothing would change. What would be useful:

• What’s the legal requirement regarding power cuts?
• What are the regulatory requirements regarding panic buttons etc?
• Why the focus on the over 70’s within the article?
• What’s different for a user for VOIP compared to analogue (apart from the power issue)?
• What are some possible mitigations, e.g. a battery backup and a fallback mobile connection?