At the very least I’d try to clean up that fuzzy condition on behavior to anticipate any bad or inconsistent data entry.

WHER UPPER(TRIM(behavior)) = ‘NICE’

Depending on the possible values in behavior, adding a wildcard or two might be useful but would need to know more about that field to be certain. Personally I’d rather see if there was a methodology using code values or existing indicators instead of a string, but that’s often just wishful thinking.