I can tell you now that AI won’t come for UX/UI teams, at least not in the near future. Clients rarely are able to really articulate what they need out of software and until AI is smart enough to suss that out, we’re good. That being said, I’m sure there will be companies that try to go that route but I doubt it will work, again, in the near term.
Several departments where I work had massive layoffs in favour of implementing customized versions of GPT4 chatbots (both client facing services and internal stuff). That’s just the LLM end of AI.
That’s not even considering the generative image spectrum of AI. I fear for my companies graphics, web design, and UX/UI teams who will probably be gone this time next year.
remus989@sh.itjust.works 1 year ago
PerogiBoi@lemmy.ca 1 year ago
I’m not saying that AI will properly come for UX/UI teams.
It already is. AI is as you said not smart enough to evenly replace UX/UI teams, but managers and executives and csuite individuals don’t understand that. AI has been sold to them as a quick win that lowers costs. To give you an example, 3 members of our CX team were replaced by an annual license to Enterprise GPT-4 and some custom training for business stuff. In the last 2 months so much has broken down with it/hasn’t worked well and clients complained so now we are subcontracting a Bangalore firm to try and fix it. Pretty sure we’ve exceeded those 3 people’s salary costs by now.
remus989@sh.itjust.works 1 year ago
Oh we’re in agreement here. AI isn’t coming for us, the bosses are.
Tyfud@lemmy.one 1 year ago
We’re a long way out from that fortunately.
Not saying that some jobs won’t be cut/lost, but the companies doing that were likely looking for reasons to downsize.
AI models do not replace competent UI/UX. That’s just not what they’re designed to do. Very different functions.
PerogiBoi@lemmy.ca 1 year ago
Even though you are technically correct, you assume people who are in charge of making decisions have the same insight and knowledge you do about the current limitations of gen ai.
I absolutely assure you that senior managers think it is fully matured since it gives convincing answers and they have made permanent and expensive decisions based off of this viewpoint. To them, it fully replaces UX/UI and developers. So they have made cuts. We’re currently sourcing some offshore help to fix our customer service chatbot which keeps giving off-topic advice to users 🤪
Tyfud@lemmy.one 1 year ago
Oh, 100 percent right you are. Definitely not saying clueless corporate idiot bosses aren’t going to try and replace their workforce with AI.
But I am saying that it won’t work for them after they do that. They’re going to crash and burn here, and have lost that talent and expertise within their company so there’s no replacing it, except slowly over time.
PerogiBoi@lemmy.ca 1 year ago
From personal experience I think they’ll keep doubling down and when that doesn’t prove successful, lobby governments to make changes or ask for bailouts.
My company (along with a whole onslaught of other similar orgs) successfully lobbied local politicians who convinced the mayor to pass a major bylaw that changed zoning rules and effectively killed remote work in my area.