municipalities still have to allow people to book on the spot, or help them on the kiosks available.

“have to” ≠ reality

• If you go to the commune to deregister, you talk to someone who directs you to send the request via post. If you hand-deliver the request into their postbox, they simply ignore it.

• If you go to the commune to reserve parking in front of your property for workers, they point to a QR code. If you insist on an offline transaction, the receptionist refuses. If you say that you need to pay cash, the receptionist says “impossible, because you must do the transaction online”.