Comment on Free returns disappearing from retailers | The era of free returns — an essential part of the rise of online shopping — is ending

Vorticity@lemmy.world ⁨1⁩ ⁨year⁩ ago

I do buy some items without free returns but I will NEVER buy things like clothes or shoes without free returns or an option to take them to a physical store for free. There is a reason that brick and mortar stores have changing rooms.

There is a reason that, back in the day, mail-order clothing companies like L.L. Bean had ridiculously good return policies. They wouldn’t have gotten any business without them.

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