I have the same problem with mine. It literally never recognizes the printer wirelessly unless I turn it off and on, unplug, push the wifi button, and cancel and restart the print at least a few times.

I also found out that I’m being charged by the number of pages I print. When I signed up, I was under the impression that I would be charged for the printer ink. Apparently it’s $4/month for 20 pages or some shit like that and then $1 per every ten pages after that? How the fuck can they charge per page? Aren’t the ink cartridges what run out and need to be repurchased? But even though I get charged every month automatically, whether I use the pages or not, I don’t get sent new ink until I request it. Or buy it? And I magically lost some discount I was supposed to get after purchasing through Amazon.

The whole thing has been a shit show. Plus the printer itself is the flimsiest piece of thin plastic that weighs nothing. I hope the FTC sues the shit out of them.