That guy is obviously exaggerating for effect and you are technically correct, but he’s not wrong.

Companies like Inuit and H&R Block have been lobbying for ages to keep the free file forms ridiculously overcomplicated, difficult to navigate/complete, and dangerously generalized to the point where if you mis-interpret a line on one of your several non-intuitively named financial forms you will be committing tax fraud

It is objectively easier, safer, and more convenient to file taxes through one of these private companies and the is by design.