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Comment on T-Mobile switches users to pricier plans and tells them it’s not a price hike

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beetus@lemmy.world ⁨1⁩ ⁨year⁩ ago

Awesome, thanks for the details. Bummer that your plan changed you really had it worked out :(

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ChaoticNeutralCzech@feddit.de ⁨1⁩ ⁨year⁩ ago
It didn’t. I complained on time and they let me keep my plan.

The prepaid plan has the following daily cost of data:

1st MiB free (oversight?)

pay CZK 0.25 ($0.01) per every 256 kiB after that

once you pay CZK 10 ($0.40) for 10 MiB, the next 90 MiB is free for the day

This is obviously a godsend to feature phone users, and every early mobile internet adopter would have taken this plan in 2003 when WAP websites were usually no more than 4 kB. A 1¢ or 2¢ overpayment if you somehow manage to go over is not too much, either.

The new plan:

if you transfer any data, you pay CZK 12 ($0.50) straight away and can use 150 MiB that day

They touted it as an upgrade (150 MB/12 CZK is a better rate than 100/10) but it obviously isn’t, as many users will use less than the first MiB. But as opposed to in-your-face ads they ran for the original plan, this one was only mentioned in their monthly bulletin nobody subscribes to. To quote Hitchhiker’s Guide to the Galaxy:

“But Mr Dent, the plans have been available in the local planning office for the last nine months.”

“Oh yes, well as soon as I heard I went straight round to see them, yesterday afternoon. You hadn’t exactly gone out of your way to call attention to them, had you? I mean, like actually telling anybody or anything.”

“But the plans were on display …”

“On display? I eventually had to go down to the cellar to find them.”

“That’s the display department.”

“With a flashlight.”

“Ah, well the lights had probably gone.”

“So had the stairs.”

“But look, you found the notice didn’t you?”

“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard’.”

There was no “we’ll upgrade your plan unless you opt out” prompt – people just started getting switched. I was lucky that my grandpa alerted me about his plan getting changed before mine was. I called the hotline and opted out just in time. The plan shows up as `` in my billing app but it still functions as normal. No new customers are admitted to the plan now so I really feel I dodged a bullet.
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