Comment on oh ok
Angrydeuce@lemmy.world 2 hours agoI do procurement to the tune of 10+ million per year and I have seen a 300% increase in order fulfillment time solely due to those vendors pivoting to AI order fulfillment.
My direct reps at all these suppliers are just as powerless as we are…they know how unhappy their customers are, but these decisions were made much higher up then them and theyre pretty much being told to stop complaining because the AI is here to stay, even if it sucks, because its cheaper.
Welcome to the new normal.
tigeruppercut@lemmy.zip 2 hours ago
We can only hope that customer service facing AI promises customers miracles and companies get sued each and every time it can’t deliver. Like if websites like ehow put up articles that reach the normies about “how to trick AI into promising you a million dollars and how you can win it in court”.
Of course any responsibility for what AI says will be killed as soon as a tech bro chucks a few million bucks at SCOTUS, but it’s a nice dream to pretend we still have laws for now.
Angrydeuce@lemmy.world 2 hours ago
Thats the best part about AI…when it shits the bed no one is directly responsible. Everyone just throws their hands up and says “nothing we can do about it!”
I know this is going to age me, but I saw this happening with self checkout in grocery stores 20 years ago. Nobody remembers how it was before so nobody even realizes that the time wasted standing at a stupid kiosk that is freaking out about unexpected items in the bagging area wasnt a problem back when human beings were scanning the shit.