Comment on Burger King will use AI to check if employees say ‘please’ and ‘thank you’
itsathursday@lemmy.world 19 hours ago
KPI for friendliness! I get that customer service is a thing but at a fast food restaurant where people are working multiple jobs in addition to earning minimum wage, I’m just going to be satisfied if the food actually comes out and isn’t a hot mess. Forced pleasantries for tip paying jobs is bad enough but this is just begging for malicious compliance.
How about manufacturing friendliness by giving the employees a real reason to enjoy their job.
‘Peas’ and ‘fuck you’
ZoopZeZoop@lemmy.world 19 hours ago
Seriously. I try to go out of my way to be nice and understanding with food service workers. It sucks to be them and it doesn’t have to. If they got paid a living wage, had health care, child care, maternity/paternity leave, and a few other things. They’d have no problem having smiles most of the time. I wouldn’t smile working 80+ hours a week with no end in sight.