AliExpress’ purchase protection is a total farce.

In one case, I was shipped the wrong variant of an item and the seller was totally unresponsive. Submitted evidence, AliExpress closed the case saying that Tracking shows it was delivered. No way to appeal.

In another case, I ordered something to my business and the Chinese courier service left the parcel out front on a public sidewalk. Naturally, the parcel was stolen. The courier service eventually admitted, in writing, that the delivery was mishandled and that the shipper was the only one who could file a claim. Once again, vendor unresponsive, AliExpress closes the case saying @Tracking shows delivered” with no way to appeal.

Meanwhile, I had a $1,000 Amazon package get stolen the other week and they refunded it with minimal fuss. The return policy is so easy might as well be “try before you buy”. I can see why people have a hard time de-Amazoning.