“Yeah, so I’ve got an issue with my computer, and I am getting an error message”

“What does the error message say?”

“Dont really know, lots of gibberish”

“Would you mind reading that gibberish to me”

“I’ll send you a screenshot”

“Allright, I’ll look at it once I got it, and come back to you”

At which point I will hang up, wait 10 minutes for their email, look if its something urgent and if it isn’t, wait about an hour or two before emailing them back my answer.