Ohh… I forgot about this. If they’re still doing that then I wouldn’t recommend them.

For less tech-savvy users, I usually recommend some off-the-shelf hardware, so they have someone else to go to in case of issues with either the hardware or the standard built-in software.

Synology used to be the best for that, but maybe not any more. A lot of brands have gotten into NAS hardware over the last year or two so I’m not sure what’s the best now!