I used to joke that the CEO of my former employer must subscribe to some magazine called “CEO Weekly” in which they must periodically mention, in a similar “no examples of usage, just KPIs” manner, webchat. She would always forget about it promptly and then random number of weeks later bug my boss again.

I told him if they want me to come up with how they can use webchat and be their solutions designer they need to double my salary. $60k USD was not enough for being a tier 3 systems admin, a fax and telephony specialist, and figuring out their use cases for them just to check a box that says “we have it!”