I mean they have added a chatbot to their website and I’m sure they have replaced overseas first line support in many products with chatbots as well to encourage their customers to give up on getting support (and ensure that the customers that prevails and get sent to a human coworker are sufficiently pissed off).
Very interesting. I appreciate the additional information. Saying its for AI but moving it to overseas contractors instead of actually moving it to AI that is actually overseas contractors (like that one AI company that was outed as being 700 Indian developers) is honestly kinda funny. AI is enshittification given form, I suppose.
anamethatisnt@sopuli.xyz 5 days ago
Klox@lemmy.world 5 days ago
The AI part is that the drug riddled CEO asked AI leading questions. The AI wholeheartedly agreed they should speed run late stage capitalism. What more confirmation is needed that AI is the future?
Tollana1234567@lemmy.today 4 days ago
and The indians ones might not be as good as the one in the states, so they are getting a much lower quality of product overall.
Norrdec@lemmy.world 5 days ago
Because AI is Actualy Indians :)