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Comment on Philips Hue will force users to upload their data to Hue cloud

DarienGS@lemmy.world ⁨9⁩ ⁨months⁩ ago

The update was impossible to revert (though TP-Link said “Ok write to our support and we’ll give you the downgrade file” no fuck you).

That doesn’t sound like it was impossible, it sounds like you just didn’t want to do it.

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unsaid0415@szmer.info ⁨9⁩ ⁨months⁩ ago
Factually, it was how you described. Poetically, it was making my life as a customer unnecessarily difficult to the point where the word “impossible” is a valid form of artistic expression. I didn’t want to have to beg anybody to please unlock the device I paid for.

…home-assistant.io/…/tp-link-offers-way-to-add-lo…

We are hoping for a better solution, but for now this is what you should do: Submit a ticket to technical support 27. Make sure to include the MAC address of your plug. Go to the forums and send this user 24 a message with your ticket ID and MAC address (just to be sure).

community.home-assistant.io/t/…/107

Please be advised that I intentionally cherry-picked the comments that support my point, as I was just skimming the thread.

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