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Attacker94@lemmy.world 3 days agoWhat is your 2fa method, I cannot sign in to the website without it and the only options I have been presented are SMS and app verification.
BD89@lemmy.sdf.org 2 days ago
I do SMS however before I had this phone I had a regular stock android phone with the Capital One app on it and I wonder if yours isn’t working maybe you can use the app on a stock android and set up SMS verification on that, then switch to the other non stock androids phone and I bet it will work.
You might not have to take this step, but if it isn’t working with SMS verification on the Brave browser try that and see if it works.
Attacker94@lemmy.world 2 days ago
I mentioned it elsewhere in the comments, but in my experience, payment portals have redirected me to a verification page that has two options app verification and customer support, even though I have SMS setup. I contacted capital one and the rep said it was working as intended.
BD89@lemmy.sdf.org 2 days ago
Have you tried the above yet? Try it.
And if that doesn’t work contact their customer service and say you don’t have the option to use another device and you need to set up SMS verification or you’re going to have to consider another card. I bet it will work.
Attacker94@lemmy.world 2 days ago
I fail to see how it would help, the issue arises when I try to use a payment portal like there is for caixa bank transactions, SMS is a valid way for me to sign in to my account, but not to confirm a payment.
I would have to disagree with your take, their customer service is 80% ai and 20% call center, none of the people you would talk to care or have the power to answer a threat like this.
I appreciate the ideas, but at the moment I don’t see a way of getting around my issues.