Having been behind a couple of these modernization efforts, no one ever likes them. People complain every time but the user testing doesn’t lie.

The people who complain about everything complain every time. Most see the new website, think “cool” or “where did everything go?” and get on with their lives. Places like reddit and Lemmy are disproportionately filled with complainers, because most people don’t care enough to get online and moan about every little thing in life. They are actually out in the world doing and enjoying things. This is why every single live service game subreddit is full of 24/7 whining from the same people. The majority of the playerbase is happily playing the game while these people are crying on social media.