I can’t watch the video sorry but, from the title this is classic corporate liability mitigation and it’s sickening.

I’m not trying to compare myself to this poor woman at all - I haven’t endured anything like sexual assault and she has my sympathy.

That said, I have encountered this type of thing - when you’re not a customer but really more like an associate of a company, and for whatever happen you have a legitimate grievance or complaint, their first step is to stone wall you. You won’t have any contact with any person with the authority to resolve your grievance - stuck with public facing customer support who’s strategy is to wear you down with platitudes and delays.