I kept reading about people having trouble during the restore process.

It is Duplicati, and IMHO restores work best if they aren’t restores-in-place. As in, dump the restores in a central location then drag-and-drop the data into place. Most of the issues I have heard of involve restoring data and settings back to where it originally was backed up from, and restoring directly back to those places - other than fully user-controlled directories, such as Documents or Photos - seems to be problematic.

Other than that, I have been using it for nearly a decade and have done a number of restores - after total drive deaths, so not just accidentally deleted files - to great success.

The downside is that tweaking backups from within the hidden C:\Users\[username]\AppData\ directory involves many days of whack-a-mole to exclude untouchable normally-in-use files so you don’t get scads of errors in the backup process. Plus, there are a fair number of entries in there that don’t really need backing up. But once you get that to settle down, it’s largely smooth it’s-set-so-forget-it sailing.