So was Twitter way back in the day (I’m talking ~ 2006 when I still worked in tech news). In a similar way, I think it’s up to us canaries early adopters to help them learn.

There was a time when no one knew how to @ someone and the pound sign was still known as the pound sign. People learned (and yes, platforms got much better and more polished). They can learn again. But we teachers need patience and kindness when helping them.