Comment

Comment on We're Not Innovating, We’re Just Forgetting Slower

While I 100% agree with the fact that even modern things can be fixed with some knowhow and troubleshooting (and spare capacitors or the like), there’s a few things at play: `

people generally don’t have this skill set
electronics tend to be made cheaper, this means they may fail faster but also means they can be replaced cheaper
it costs real money for tech support that can fix said issues, often many times more money than the thing costs to replace `

As a retro enthusiast, I’ve fixed my share of electronics that only needed an hour and a $2 capacitor. But there was also $7 shipping for the cap, and 30-60min of labor, and my knowhow in troubleshooting and experience. If the company had to send someone out, they’d likely spend well over $200 for time, gas, labor, parts, etc. not including a vehicle for the tech and the facility nearby and all that good stuff. Even in the retro sphere, the math starts to side towards fix because of the rarity, but it’s not always clear.

source

Sort:hotnew top

jqubed@lemmy.world ⁨5⁩ ⁨weeks⁩ ago

As a retro enthusiast, I’ve fixed my share of electronics that only needed an hour and a $2 capacitor. But there was also $7 shipping for the cap, and 30-60min of labor, and my knowhow in troubleshooting and experience. If the company had to send someone out, they’d likely spend well over $200 for time, gas, labor, parts, etc. not including a vehicle for the tech and the facility nearby and all that good stuff.

This is exactly it. I used to work for a manufacturer that made devices they would often need to repair. They would bill non-warranty labor at $100/hour, plus the cost of parts. Their products were primarily used by professionals, so that was fine when it was being done to repair something that cost between $700-$4,000 new, especially for people who were making money using the product. When they launched a product at a $500 MSRP, though, it started to get harder, and even more so when competition forced them to lower the price to $400. When I left they were about to launch a product targeted at amateurs, originally aiming for a $200 price. It was actually being built by a Chinese competitor, with our software guys contributing to the system and putting our logo on it. Spending $100 labor to repair a $200 device was going to be a tough sell, and when I left the plan for warranty “repairs” was to just give the customer a replacement unit and scrap the defective one. And I’m sure the repair labor rate was going up; they had a hard time hiring qualified technicians at the rate they wanted to pay, and most of the department had quit/moved to new roles when I left, so they were surely having to increase pay and the rate they billed.

When something’s being built on an assembly line mostly by machine and/or low-cost Asian labor, it’s harder for a company to justify paying a skilled technician’s labor in a western country when that makes the cost of repair close to the cost of a new unit.

source